Answers to Frequently Asked Questions

Loan repayment

How will I make a payment?

We have made the entire payment experience as user friendly as possible. There are 2 ways you can repay the Loan: Log in to you cabinet, click on repay and the system will direct towards a payment page. 1. You can pay via our payment aggregator PAYU through your Debit card / Net banking or UPI 2. You can also pay online by adding our bank account as beneficiary. To know further please call our Support number.

How can I Extend my Loan?

Simply log in to your cabinet and click on Extend Loan. You will have the option to extend your loan for 10 days / 20 or 30 days. You would need to accept the agreement via OTP that you would receive on your registered number. You would need to pay assigned charges for the extensions. To know further please call our Support Desk. Once your payment is successful! You would receive an intimation about your New selected Due Date.

Can I make a payment in cash?

We do not accept payments in Cash now. If for any reason your online transfers are not successful then we advise you to make a cash deposit in our Kotak bank account. Please call our support numbers for more details.

What if I am not able to make payments on the due date?

At Robocash , we understand that sometimes due to ever changing dynamics , you might be in a situation where in you are unable to make a payment on due date. Simply log in to your cabinet and click on Extend Loan. You will have the option to extend your loan for 10 days / 20 or 30 days. You would need to accept the agreement via OTP that you would receive on your registered number. You would need to pay assigned charges for the extensions. To know further please call our Support Desk. Once your payment is successful! You would receive an intimation about your New selected Due Date.

What if I have made the payment but my account is still showing outstanding?

If for some reason your payment is not reflecting in your account, then please share the payment screen shot at [email protected] We would check internally and will post your payment. You can also reach out to us at 022 68315555 (9.30 am to 6:00 pm) Monday to Friday.

Can I make a part payment?

Yes you can make a part payment of your loan. Please log in your cabinet and click on ‘Part Payment ‘The system will trigger you to make a payment. While doing so please remember that the interest will be charged on the remaining amount. To know more please call on our support numbers.

How fast can I get Next loan ?

Once you close your existing loan, your Next loan is just a click away. All you have to do is log in to your cabinet and Click on New loan and re confirm your bank details. That’s it, the credit will happen instantly.