Questions and answers from our customers.
You can get a loan if:
a. You are an Indian citizen, age 21 to 60 years old and have a valid identification and current address proof
b. Your mobile phone number should be active
c. You can apply on www.robocash.in or download our app 'Robocash' from playstore
You would need following set of documents to apply for Loan: 1. Photo ID proof : PAN card mandatory 2. Address Proof: Your address proof document should match with the address where you are currently residing. - Telephone Bill /Electricity Bill / Bank Statement showing address / Drivers License / Voters ID proof / Passport
We offer loans of between INR 1,000 upto INR 25,000 *, depending on your gross monthly income. For new customers the loan amount is maximum of Rs 5000. T & C apply.
You can apply 24/7 anytime. You can download our app OR you can apply from our website.
No, it is very easy to apply for a loan. You can get loan in 3 simple steps: 1. Download the app from Play store 2. Fill the application and sign the agreement via OTP 3. Click the photograph of your documents and upload
The requested loan amount disbursed immediately after the credit decision process is completed at our end. Normally you should get the money in your bank account immediately. In case of delay please call our customer support.
You can take repeat loan anytime once your existing loan is closed. Simply log in to your cabinet and just confirm your account details again. Your loan amount will be credited into your account instantly. There is no need to upload any document as your data is already stored with us.
Robocash’ automatically increases the loan limit immediately after the timely repayment of an existing loan. Limit increases only if the running loan is closed after 10 days of being sanctioned and on OR before the due date.
You can check the status of your application in your Robocash Loan account. You will get a mail and SMS on the status of your application
Unfortunately, in this case you will not receive the money. Please inform our customer Support and we will be happy to help.
Try restarting your phone. If you still do not receive the messages, check your memory. If it is not enough, clear some space by deleting unnecessary text messages. Check your account balance and SMS service settings. After performing all these actions, request us, on the website, to resend an SMS. If you still do not receive the messages, write to [email protected] indicating the problem, your mobile number and also specify the telephone carrier service.
Yes you can make a payment anytime before your due date. The interest is charged for the no of days you have availed the loan.
Yes, you can cancel your application until you sign the contract by logging into your Robocash account. If you want to cancel the application after submission of your documents, please call OR write to us and we will be happy to help.
At Robocash , we understand that sometimes you might be in a situation where you are unable to make a payment on due date. Robocash gives you the option to extend the tenure of the loan. Simply log in to your cabinet and click on Extend Loan. You will have the option to extend your loan for 10 days / 20 or 30 days. You would need to accept the agreement via OTP that you would receive on your registered number. You would need to pay assigned charges for the extensions. To know further please call our Support Desk.
.: We do not accept payments in Cash now. If for any reason your online transfers are not successful then we advise you to make a cash deposit in our Kotak bank account. Please call our support numbers for more details
Do not worry , you can re apply after 30 days.
If for some reason your payment is not reflecting in your account, then please share the payment screen shot at [email protected] You can also reach out to us at 022 68315555 (9.30 am to 6:00 pm) Monday to Friday.
Yes you can get a loan. As part of our responsible lending policy, we conduct a comprehensive credit history check. We don’t decline cases only on the basis of low score.
The service can be used throughout the week. It works during holidays and non-working days. Our Phone centers timings: 9.30 am to 6:00 pm. Monday to Friday
We are committed to the satisfaction and delight of our customers, but for some reason you believe we have failed in doing so, we really want to know what happened and how we can help you resolve this. You can mail us at [email protected] We will ensure we can get it right the next time.
Our technology and lending partnership allow us to offer a world-class experience to our borrowers: - Paperless application - Quick approvals and lending decisions - No physical documents / guarantor required - Instant increase in credit limit on timely repayment.
Yes you can change your Bank account details.
We have made the entire payment experience as user friendly as possible. There are 2 ways you can repay the Loan: Log in to you cabinet, click on repay and the system will direct towards a payment page. 1. You can pay via our payment aggregator PAYU through your Debit card / Net banking or UPI 2. You can also pay online by adding our bank account as beneficiary. To know further please call our Support number.
Simply log in to your cabinet and click on Extend Loan. You will have the option to extend your loan for 10 days / 20 or 30 days. You would need to accept the agreement via OTP that you would receive on your registered number. You would need to pay assigned charges for the extensions. To know further please call our Support Desk. Once your payment is successful! You would receive an intimation about your New selected Due Date.
We do not accept payments in Cash now. If for any reason your online transfers are not successful then we advise you to make a cash deposit in our Kotak bank account. Please call our support numbers for more details.
At Robocash , we understand that sometimes due to ever changing dynamics , you might be in a situation where in you are unable to make a payment on due date. Simply log in to your cabinet and click on Extend Loan. You will have the option to extend your loan for 10 days / 20 or 30 days. You would need to accept the agreement via OTP that you would receive on your registered number. You would need to pay assigned charges for the extensions. To know further please call our Support Desk. Once your payment is successful! You would receive an intimation about your New selected Due Date.
If for some reason your payment is not reflecting in your account, then please share the payment screen shot at [email protected] We would check internally and will post your payment. You can also reach out to us at 022 68315555 (9.30 am to 6:00 pm) Monday to Friday.
Yes you can make a part payment of your loan. Please log in your cabinet and click on ‘Part Payment ‘The system will trigger you to make a payment. While doing so please remember that the interest will be charged on the remaining amount. To know more please call on our support numbers.
Once you close your existing loan, your Next loan is just a click away. All you have to do is log in to your cabinet and Click on New loan and re confirm your bank details. That’s it, the credit will happen instantly.
Robocash provides quick loans with fully automated online service. Robocash is our brand name and Loans are provided by Inditrade Fincorp Limited (Formerly Known as JRG Fincorp Limited) a RBI registered NBFC. Registration number is N-16.00181 with Corporate Identification Number (CIN): U65923KL2007PLC021180 and its registered address is Second Floor, M E S Building, Kaloor, Kochi Ernakulam KL 682017 IN
The "Robocash" grants definite economic amounts for the client's temporary use. The size of the loan can vary from 1,000 to 25,000 rupee. For the use of the service, you will have to pay interest rate type.
The service can be used throughout the day throughout the week. It works during holidays and non-working days. The same working hours have our call center operators.
During 5 years. If you wish you can request it in paper format, sending an email to [email protected] It will be sent to you within two weeks.
Contact Information
Robocash, our technical service provider is an established and reputed global player in Digital Lending space
Loan provided by Inditrade Fincorp Limited (Formerly JRG Fincorp Limited)
CIN: U65923KL2007PLC021180
Registered Office: Second Floor, M E S Building, Kaloor, Kochi Ernakulam KL 682017, INDIA
Product Code: Digital Loan – 1/1
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