Answers to Frequently Asked Questions

Receiving loans online

How can I avail a loan?

You can get a loan if:
a. You are an Indian citizen, age 21 to 60 years old and have a valid identification and current address proof
b. Your mobile phone number should be active
c. You can apply on www.robocash.in or download our app 'Robocash' from playstore

What documents do I need to present?

You would need following set of documents to apply for Loan: 1. Photo ID proof : PAN card mandatory 2. Address Proof: Your address proof document should match with the address where you are currently residing. - Telephone Bill /Electricity Bill / Bank Statement showing address / Drivers License / Voters ID proof / Passport

How much can I borrow?

We offer loans of between INR 1,000 upto INR 25,000 *, depending on your gross monthly income. For new customers the loan amount is maximum of Rs 5000. T & C apply.

When can I apply?

You can apply 24/7 anytime. You can download our app OR you can apply from our website.

Is it difficult to get the loan?

No, it is very easy to apply for a loan. You can get loan in 3 simple steps: 1. Download the app from Play store 2. Fill the application and sign the agreement via OTP 3. Click the photograph of your documents and upload

My application has been approved. When can I receive the money?

The requested loan amount disbursed immediately after the credit decision process is completed at our end. Normally you should get the money in your bank account immediately. In case of delay please call our customer support.

Can I take repeat loan? Do I have to upload documents again?

You can take repeat loan anytime once your existing loan is closed. Simply log in to your cabinet and just confirm your account details again. Your loan amount will be credited into your account instantly. There is no need to upload any document as your data is already stored with us.

Will the limit of my subsequent loans be increased?

Robocash’ automatically increases the loan limit immediately after the timely repayment of an existing loan. Limit increases only if the running loan is closed after 10 days of being sanctioned and on OR before the due date.

How can I find out if my application has been approved?

You can check the status of your application in your Robocash Loan account. You will get a mail and SMS on the status of your application

I have entered incorrect bank details. What I can do now?

Unfortunately, in this case you will not receive the money. Please inform our customer Support and we will be happy to help.

What should I do if I do not receive Robocash messages?

Try restarting your phone. If you still do not receive the messages, check your memory. If it is not enough, clear some space by deleting unnecessary text messages. Check your account balance and SMS service settings. After performing all these actions, request us, on the website, to resend an SMS. If you still do not receive the messages, write to [email protected] indicating the problem, your mobile number and also specify the telephone carrier service.

Can I pay the loan before my due date?

Yes you can make a payment anytime before your due date. The interest is charged for the no of days you have availed the loan.

Is it possible to cancel the application?

Yes, you can cancel your application until you sign the contract by logging into your Robocash account. If you want to cancel the application after submission of your documents, please call OR write to us and we will be happy to help.

What will happen if I am unable to make a payment on due date?

At Robocash , we understand that sometimes you might be in a situation where you are unable to make a payment on due date. Robocash gives you the option to extend the tenure of the loan. Simply log in to your cabinet and click on Extend Loan. You will have the option to extend your loan for 10 days / 20 or 30 days. You would need to accept the agreement via OTP that you would receive on your registered number. You would need to pay assigned charges for the extensions. To know further please call our Support Desk.

Can I make a payment in cash?

.: We do not accept payments in Cash now. If for any reason your online transfers are not successful then we advise you to make a cash deposit in our Kotak bank account. Please call our support numbers for more details

What if I have been denied the loan?

Do not worry , you can re apply after 30 days.

I have made the payment but my account is still showing outstanding?

If for some reason your payment is not reflecting in your account, then please share the payment screen shot at [email protected] You can also reach out to us at 022 68315555 (9.30 am to 6:00 pm) Monday to Friday.

Can I get a loan if I have a low credit bureau score?

Yes you can get a loan. As part of our responsible lending policy, we conduct a comprehensive credit history check. We don’t decline cases only on the basis of low score.

What are our Operating hours?

The service can be used throughout the week. It works during holidays and non-working days. Our Phone centers timings: 9.30 am to 6:00 pm. Monday to Friday

What if I have a complaint?

We are committed to the satisfaction and delight of our customers, but for some reason you believe we have failed in doing so, we really want to know what happened and how we can help you resolve this. You can mail us at [email protected] We will ensure we can get it right the next time.

What is unique about Robocash?

Our technology and lending partnership allow us to offer a world-class experience to our borrowers: - Paperless application - Quick approvals and lending decisions - No physical documents / guarantor required - Instant increase in credit limit on timely repayment.

Can I change my bank account details?

Yes you can change your Bank account details.